Professional Services

/Professional Services
Professional Services 2020-05-11T16:14:40+00:00

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Quality and Professionalism in Services

QPS Services

• Design and Implementation Services for Avaya product portfolio

• Tailor made Development and Integration Services

• Admin and Developer Training and Consultation

• IP Office – Powered By (Cloud) Services

Design and Implementation Services for Avaya product portfolio

Avaya Aura Enterprise Solutions.

Design, Installation, Upgrade and Custom application development services for Geographic Redundant or single site deployments.

• Avaya Aura deployment on Amazon Web Services.

• Avaya Communication Manager, Gateways (G430, G450, G650 etc.), IP Desk phones. Avaya Aura System Manager, Session Managers, Media Servers, Session Border Controllers, AADS, Web Gateway, Multimedia Messaging, Presence Servers etc.

• Call Center Elite: ACD, CTI, IVR deployments and development. AES, Interaction Center, EPM, CMS deployment. Agent CTI desktop and CRM connector development for Elite. ACD monitoring and reporting application using AES. IVR Application development services.

• Avaya Workspace for Elite or Oceana and Analytics deployments with all channels (Voice, Email, Chat, Social Media, Chatbot). On premises Social Media Manager solutions and third-party Chat Bot engine and connector for Oceana. Workspace custom widgets, screen pops and custom snapin developments. Analytics Realtime Reporting connector for external dashboard systems.

• Avaya Breeze Server deployment and snapin development using Breeze Server SDKs. Custom mobile and desktop SIP client development supporting fully Secure and Encrypted Voice, Video, Conferencing, Multimedia Messaging, AD Integration and Apple push services using Breeze Client SDK.

• Avaya Equinox Conferencing: Team Engagement or Over The Top Deployments.

• Outbound deployment for POM. Blending configuration with Automated list management, agent monitoring and reporting. Creating required campaigns, call lists and strategies on POM.

• Agent desktop development of outbound systems.

• Avaya Recording solutions WFO and AWFOS deployments with integration to Oceana, POM or custom CRM Applications.

• Addon features deployment like Avaya Callback Assist, Avaya Mobile Video, Avaya Aura Messaging (Voice Mail and Fax), Avaya Control Manager etc…

Design and Implementation Services for Avaya product portfolio

Avaya Aura Enterprise Solutions.

Design, Installation, Upgrade and Custom application development services for Geographic Redundant or single site deployments.

• Avaya Aura deployment on Amazon Web Services.

• Avaya Communication Manager, Gateways (G430, G450, G650 etc.), IP Desk phones. Avaya Aura System Manager, Session Managers, Media Servers, Session Border Controllers, AADS, Web Gateway, Multimedia Messaging, Presence Servers etc.

• Call Center Elite: ACD, CTI, IVR deployments and development. AES, Interaction Center, EPM, CMS deployment. Agent CTI desktop and CRM connector development for Elite. ACD monitoring and reporting application using AES. IVR Application development services.

• Avaya Workspace for Elite or Oceana and Analytics deployments with all channels (Voice, Email, Chat, Social Media, Chatbot). On premises Social Media Manager solutions and third-party Chat Bot engine and connector for Oceana. Workspace custom widgets, screen pops and custom snapin developments. Analytics Realtime Reporting connector for external dashboard systems.

• Avaya Breeze Server deployment and snapin development using Breeze Server SDKs. Custom mobile and desktop SIP client development supporting fully Secure and Encrypted Voice, Video, Conferencing, Multimedia Messaging, AD Integration and Apple push services using Breeze Client SDK.

• Avaya Equinox Conferencing: Team Engagement or Over The Top Deployments.

• Outbound deployment for POM. Blending configuration with Automated list management, agent monitoring and reporting. Creating required campaigns, call lists and strategies on POM.

• Agent desktop development of outbound systems.

• Avaya Recording solutions WFO and AWFOS deployments with integration to Oceana, POM or custom CRM Applications.

• Addon features deployment like Avaya Callback Assist, Avaya Mobile Video, Avaya Aura Messaging (Voice Mail and Fax), Avaya Control Manager etc…

Development and Integration Services

• Our experienced developer team is ready to close any gap between the Product and your customer business requirements using Avaya provided SDKs and product Interfaces.

• IVR (EPM) application development, CTI and POM Desktop and Web client development, Breeze snapin development, Oceana widget and connector development. Mobile / Desktop softphone client development. Monitoring and data export tools for existing Avaya product portfolio like CMS, WFO, AES,
Web Gateway, AMM etc…